Recording links

Share recording links with others to get the complete context and information on what went wrong — no more back and forth when your users report an issue.

What are recording links?

Recording links are the screen recording URLs that you can instantly generate from the BetterBugs dashboard and share with your customers. Users can paste the link in their browser and record their screen to capture bugs or issues that they’re facing.

After recording, they can add their email*, title, and a description (also, steps to reproduce the issue) of what went wrong and submit the bug report back to you.

The best part?

Users don’t have to download or install anything to use recording links, and it works on all desktop browsers! They can just paste the recording link in their browser, record the screen on which they are facing issues, submit, and voilà!

Plus, both technical and non-technical users can easily use it without any hassles or setup.

It’s perfect for you to get the complete screen recording, context, and technical details of issues directly from end users. You can use the report for debugging purposes.

Start using recording links

How it works

No downloads or installations are required for your end users to use recording links. Here’s the complete process of how the recording link works:

1. You start things off by creating a new recording link for a project from your BetterBugs dashboard.

2. Then, share the URL with your users via email, support chat, or any customer support software that you might be using, such as Zendesk, Intercom, Hiver, or any others.

3. Users paste the link in any web browser, record the issue, add other details, and submit.

4. The submitted report gets added to your BetterBugs project.

You can access the complete report, analyze it, and work on the next steps.

What are the use cases of recording links?

You can use the BetterBugs recording links in your software development, QA, and customer support workflows, such as for getting:

• Screen recording from customers — Getting visual bug reports directly from your end users.

• Technical details — Getting technical information (environment, console logs, network requests) about the issues.

• Full context — Getting complete context, visuals, and technical information of issues (for debugging) from external users.

• Specific scenarios — Developers can get info about the specific scenarios, setups, or environments in which an issue occurs.

• Issue repro steps — You can trace the exact steps that triggered an issue.

• QA overall — Quality assurance teams can use it to share visual feedback and technical information with other team members during software testing procedures.

How does recording link improve your customer support services?

1. No extra steps or downloads are required for end users — Users can start recording right off the bat by opening the link and hitting the “Start the recording” button.

2. Easy to use and intuitive interface — After recording the bug, the reporter can add their email, provide a title, and describe the issue.

3. Quick sharing — Users can then “Submit the bug” to send the visual recording as a bug report back to you for debugging purposes.