Two-way sync for Jira
Two-way sync between BetterBugs.io and Jira: For Comments & Status Updates
BetterBugs.io and Jira integration just got more powerful with the two-way commenting and status sync feature! Now, you won't have to switch between BetterBugs.io and Jira to add or track comments and task status updates
How it works
Whenever you add any comment to the Jira ticket created using BetterBugs.io, it will automatically get added to the connected bug report and vice versa. Similarly, the statuses of the reports will also be auto-synced between BetterBugs.io and Jira.
PRE-CONDITION: There should be a one-to-one connection between the BetterBugs.io report and the Jira project for these features to work. This means that if the same report is shared with more than one Jira project, the two-way sync action won’t happen.
Enabling the two-way sync feature for an existing Jira integration
The two-way Jira sync will work by default when you connect BetterBugs.io with your Jira project for the first time.
However, to enable this feature for an existing connection between a BetterBugs.io report and the Jira project, you need to disconnect and reconnect your Jira project to BetterBugs.io.
How to sync comments: BetterBugs.io and Jira
Here are the steps to check the two-way sync for comments:
Capture issue
Take a screenshot, record screen, or get a Rewind session of the issue.
Check for the added comment in BetterBugs.io
Check for the same comment in the BetterBugs.io report’s Comments/Activities tab at the bottom right of your screen.
The comment would be instantly available in your BetterBugs.io report, just as in your Jira ticket. Alternatively, try adding a comment to the BetterBugs.io report. It should be available instantly on your Jira ticket.
User mentions in comments
You can also mention other users in the comments. If the mentioned user is unavailable in either workspace (Jira or BetterBugs.io), their email or account ID will be displayed by default.
How to sync statuses: BetterBugs.io and Jira
Status Mapping
To Do
Open
DONE
Closed
Other statuses
In Progress
Two-way sync for comments
Here are the steps to check two-way sync for statuses:
Capture issue
Take a screenshot, record screen, or get a Rewind session of the issue.
You’re good to go.
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