Two-way sync for Jira

Two-way sync between BetterBugs.io and Jira: For Comments & Status Updates

BetterBugs.io and Jira integration just got more powerful with the two-way commenting and status sync feature! Now, you won't have to switch between BetterBugs.io and Jira to add or track comments and task status updates

How it works

Whenever you add any comment to the Jira ticket created using BetterBugs.io, it will automatically get added to the connected bug report and vice versa. Similarly, the statuses of the reports will also be auto-synced between BetterBugs.io and Jira.

PRE-CONDITION: There should be a one-to-one connection between the BetterBugs.io report and the Jira project for these features to work. This means that if the same report is shared with more than one Jira project, the two-way sync action won’t happen.

Enabling the two-way sync feature for an existing Jira integration

The two-way Jira sync will work by default when you connect BetterBugs.io with your Jira project for the first time.

However, to enable this feature for an existing connection between a BetterBugs.io report and the Jira project, you need to disconnect and reconnect your Jira project to BetterBugs.io.

IMPORTANT NOTE: This step is necessary to update the permissions required for two-way commenting and status updates.

How to sync comments: BetterBugs.io and Jira

Here are the steps to check the two-way sync for comments:

Two-Way Jira Sync for Comments: Jira —> BetterBugs.io

1

Capture issue

Take a screenshot, record screen, or get a Rewind session of the issue.

2

Enter issue details

Add details for the report.

3

Send to Jira

Share the report with the connected Jira project.

4

Add a comment in Jira

Add a comment to the Jira ticket you just created.

5

Check for the added comment in BetterBugs.io

Check for the same comment in the BetterBugs.io report’s Comments/Activities tab at the bottom right of your screen.

The comment would be instantly available in your BetterBugs.io report, just as in your Jira ticket. Alternatively, try adding a comment to the BetterBugs.io report. It should be available instantly on your Jira ticket.

Two-Way Jira Sync for Comments: BetterBugs.io —> Jira

The two-way sync feature also works when you update/delete comments in either workspace.

User mentions in comments

You can also mention other users in the comments. If the mentioned user is unavailable in either workspace (Jira or BetterBugs.io), their email or account ID will be displayed by default.

How to sync statuses: BetterBugs.io and Jira

Status Mapping

Jira	BetterBugs.io
To Do	Open
DONE	Closed
Other statuses	In Progress

The status sync between your bug report and Jira works similarly to the comment sync action.

Two-way sync for comments

Here are the steps to check two-way sync for statuses:

Two-Way Jira Sync for Status: Jira —> BetterBugs.io

1

Capture issue

Take a screenshot, record screen, or get a Rewind session of the issue.

2

Enter issue details

Add details for the report.

3

Send to Jira

Share the report with the connected Jira project.

4

Check for the initial status in Jira and BetterBugs.io

Check the status on Jira and then in the BetterBugs.io report.

In the example demo above, the initial status for the report is “To Do” in Jira, which is marked “Open” by default on BetterBugs.io.

5

Change status in BetterBugs.io

Now, from the BetterBugs.io report, change the status to “Closed”.

6

Check the issue status on Jira to confirm

Finally, go back to the Jira ticket. It should be marked as “DONE”.

You’re good to go.