Two-Way Sync for Jira
Two-Way Sync between BetterBugs.io and Jira: For Comments & Status Updates
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Two-Way Sync between BetterBugs.io and Jira: For Comments & Status Updates
Last updated
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BetterBugs.io and Jira integration just got more powerful with the two-way commenting and status sync feature! Now, you won't have to switch between BetterBugs.io and Jira to add or track comments and task status updates
Whenever you add any comment to the Jira ticket created using BetterBugs.io, it will automatically get added to the connected bug report and vice versa. Similarly, the statuses of the reports will also be auto-synced between BetterBugs.io and Jira.
The two-way Jira sync will work by default when you connect BetterBugs.io with your Jira project for the first time.
However, to enable this feature for an existing connection between a BetterBugs.io report and the Jira project, you need to disconnect and reconnect your Jira project to BetterBugs.io.
Here’s how it works:
The comment would be instantly available in your BetterBugs.io report just as in your Jira ticket.
Alternatively, try adding a comment to the BetterBugs.io report. It should be available in your Jira ticket instantly. Here's how:
The two-way sync feature also works when you update/delete comments in either workspace.
You can also mention other users in the comments. If the mentioned user is unavailable in either workspace (Jira or BetterBugs.io), by default, their email or account ID will be displayed.
Status Mapping
"To Do" in Jira —> "Open" in BetterBugs.io
"DONE" in Jira —> "Closed" in BetterBugs.io
Other statuses in Jira —> "In Progress" in BetterBugs.io
The status sync between your bug report and Jira works similarly to the comment sync action.
Here's how it works:
You’re good to go.