Getting started with Rewind

Rewind allows you to the get the last two minute session recording of the browser activities. Its perfect for getting the visual proof of issues that just happened.

Steps to enable Rewind on BetterBugs

1

Open extension settings

Open the extension and click the "Settings" icon.

2

Enable Rewind centrally

Scroll down to the "Rewind" section and turn on the toggle switch. This centrally enables the Rewind feature of the extension.

3

Turn on Rewind for the website

Go back to the extension and enable the “Rewind” to enable it for the website or domain that is currently open.

4

Using Rewind

To get an instant website session recording, click once on the “Rewind” button.

That's it.

The Rewind session recording gets captured instantly. You can also crop the video by dragging the green timeline switches from both ends of the video snippet and selecting the desired timeline for it.

Important Note: The rewind session should be a minimum of 10 seconds, otherwise the upload will fail.

Now, you can add details for it amd upload the report to the BetterBugs account. It's good for sharing now.

Settings

Here are the options available in the settings menu of BetterBugs:

• Rewind: It’s the master toggle switch to enable or disable the “Rewind” feature across your extension.

• Blocked websites "for Rewind": Contains a list of websites for which Rewind is disabled by default.

• Always allow websites: It contains the list of websites with the “Rewind” feature enabled. Also, you can manually enter the web address and add it to the list of allowed websites with “Rewind” enabled.

Frequently Asked Questions (FAQs)

Can I disable “Rewind” for all websites?

Yes, you can disable “Rewind” for all websites from the settings menu anytime you want. Just go to the settings menu and click on the toggle switch to disable it for the entire application and all websites.

Where and how is the data stored for the “Replay” feature?

The session data is temporarily stored in the local storage of your browser at first. The existing data gets replaced every 2 minutes with the new data. Once you create a replay session and upload it to your BetterBugs account, it gets stored on our servers in an encrypted format. You can then access and share it using the generated report link

Does “Rewind” support capturing GIF animations on a website?

Yes. “Rewind” supports GIF capturing in the rewind sessions.

Does “Rewind” support capturing iFrames and Canvas HTML elements?

No. Our goal is to provide a seamless user experience without any jitters or system lags while you use the extension. Since iFrames and Canvas are heavy HTML elements, they are not captured in the “Rewind” session. If there are such elements in the replay being captured, they will get blacked out from the video footage.

Is the video playing inside the browser captured with “Rewind”?

No. The video being played in the capture will be blacked out. For instance, if you try to use “Rewind” with YouTube, the videos will not get captured and appear as a black box.