BetterBugs Feedback Widget

Integrate a custom bug reporting/feedback widget into your web apps using the BetterBugs Web SDK.

What is the BetterBugs Feedback Widget?

BetterBugs feedback widget is a lightweight bug reporting/feedback widget that you can easily add to your web application. Its has simple and intuitive interface that allows users to click, create, and submit a bug report or feedback instantly!

What Your Customers Can Do Using the Feedback Widget?

Once you install the feedback widget on your web app, your customers or end-users can click the widget:

• Do General Enquiry (about the app or request feature)

• Give Feedback

• Report a Bug

No downloads or setup is required from the end users. End-users do not have to set up an account or anything else to use it.

How it Works

When end users face any difficulty or an issue while using your app or they just want to do a general enquiry, they can click the feedback widget button to take a screenshot or record their screen and instantly send it to you as a complete bug report.

1# INFORMATION THAT YOU CAN GET FROM YOUR CUSTOMERS

The submitted feedback report comes bundled with:

1. Email* (reporter's email)

2. Issue Type (OPTIONAL) (General Enquiry | Give Feedback | Report a Bug)

3. Title*

4. Description

5. The visual evidence (screenshot or screen recording)

6. Attachments (OPTIONAL) (Up to 3 | To be added by the customer)

7. Auto-attached technical details (console logs, network requests, errors, warnings, and others; This get auto-attached whenever the user takes a screenshot or video recording of the issue).

Developers can then use these technically sound, context-rich, and data-filled bug reports/feedback for debugging purposes.

Simply put, using the feedback widget, your end-users and customers can easily:

• Report a bug, give feedback or an issue while using your app

• Submit feedback effortlessly!

2# SENDING RESOLUTION EMAIL TO YOUR CUSTOMERS

You can also send resolution email to your customers right from your BetterBugs project. This enables you to keep your customers informed once their issue has been resolved.

What are the Top Use Cases of the BetterBugs Feedback Widget?

You can use the feedback widget to:

• Get instant bug reports/feedback from external users and customers

• Get visual evidence of an issue + auto-attached technical details (console logs, errors, and others)

• Report app issues to other team members.

• Add a bug reporting widget to your app with a custom UI (using customization options)

• Equip apps with quick bug reporting capabilities in bug bash events.

• Run testing activities and QA overall

• Share resolution emails to customers/bug reporters.

What is the Difference between the BetterBugs.io Extension and the BetterBugs Feedback widget?

The BetterBugs extension is a fully fledged web application that provides advanced bug reporting and debugging features.

The feedback widget is a part of the BetterBugs extension that works in sync with the BetterBugs application and allows users to submit bug reports with minimal effort, zero setup, and a simple-to-use interface.

When to Use: Extension vs. Feedback Widget

With the BetterBugs extension, you can:

• Create and share context-rich and technically sound bug reports

• Do bug tracking, reporting, debugging, and testing activities

• Manage project bug reports

• Share reports with your issue trackers and project tools

• Do QA, testing, and debugging activities overall

• And many others.

The feedback widget serves as the extension’s sidekick to collect fully-fledged bug reports from customers and internal team members.

You can use the feedback widget widget to:

• Get the visual evidence of the issue + error logs from the console

• Get bug reports from end users without any setup

• Serve as a built-in and automated bug reporting software

• Getting quick feedback from users if something goes wrong

• Get the exact steps of user action in case of an issue