BetterBugs Web SDK

Integrate a custom bug reporting/feedback widget into your web apps using the BetterBugs Web SDK.

What is the BetterBugs Web SDK widget?

The BetterBugs Web SDK enables you to add a lightweight bug reporting/feedback widget to your web application. It’s got a simple and intuitive button that allows users to click, create, and submit a bug report or feedback instantly!

Once you install the Widget on your web app,

• Your customers or end-users can click the widget to create and directly share bit-perfect bug reports or send direct feedback back to you.

• No downloads or setup is required from the end users.

• End-users do not have to set up an account or anything else to use it.

How it works

When end users face any difficulty or an issue while using your app, they can click the widget button to take a screenshot or record their screen and instantly send it to you as a complete bug report.

The submitted bug report comes bundled with:

1. The visual evidence (screenshot or screen recording)

2. Auto-attached technical details (console logs, network requests, errors, warnings, and others).

Developers can then use these technically sound, context-rich, and data-filled bug reports for debugging purposes.

In a nutshell, using the widget button, your end-users and customers can easily:

• Report a bug or an issue while using your app

• Submit feedback effortlessly

What are the use cases of the SDK widget?

You can use the bug reporting widget to:

• Get instant bug reports/feedback from external users and customers

• Get visual evidence of an issue + auto-attached technical details (console logs, errors, and others)

• Report app issues to other team members (in “development” mode)

• Add a bug reporting widget to your app with a custom UI (using customization options)

• Equip apps with quick bug reporting capabilities in bug bash events

• Run testing activities and QA overall

What is the difference between the BetterBugs extension and the BetterBugs Web SDK widget?

The BetterBugs extension is a fully fledged web application that provides advanced bug reporting and debugging features. The Web SDK is a part of the BetterBugs extension that works in sync with the BetterBugs application and allows users to submit bug reports with minimal effort, zero setup, and a simple-to-use interface.

When to use: Extension vs. Web SDK widget

With the BetterBugs extension, you can:

• Create and share context-rich and technically sound bug reports

• Do bug tracking, reporting, debugging, and testing activities

• Manage project bug reports

• Share reports with your issue trackers and project tools

• Do QA, testing, and debugging activities overall

• And many others.

The Web SDK serves as the extension’s sidekick to collect fully-fledged bug reports from customers and internal team members. You can use the Web SDK widget to:

• Get the visual evidence of the issue + error logs from the console

• Get bug reports from end users without any setup

• Serve as a built-in and automated bug reporting software

• Getting quick feedback from users if something goes wrong

• Get the exact steps of user action in case of an issue