Using recording links

Generate recording links using BetterBugs, share across various platforms, and get screen recordings of bugs from your users without any installation.

How to create a recording link using BetterBugs?

Creating a new recording link is pretty straightforward. Here are the steps:

1

Click “Recording Links” from the sidebar

Log in to your BetterBugs account. From your dashboard and click on the “Recording Links” option from the left sidebar.

2

Create a new recording link and add details

Click on the “+ New” green button on the right side. Now, add the following details:

• Select Project* — Select a BetterBugs project (from the current workspace) to which the recording would be saved. It’s a required field.

• Name (Optional) — Add a name for the recording link (e.g., issue with the login)

3

Hit “Create Link”

Next, hit the “Create link” button. A new link gets created with the “Ready to Record” tag.

4

Copy the link and share

Finally, copy the recording link to your clipboard. It's ready to share with others for use.

NOTE: The generated link is for one-time use by default. Whenever needed, you can create and share more links the same way.

How to share the recording link with others?

You can share the copied link with others via:

• Email — You can send an email directly to the user with a personal note and message that also includes the “Recording Link” that you just created.

• Customer forums, chats, or contact forms — Share the link with the user on your customer forums, the integrated chat on your website, or contact forms.

• Community channels — If a customer connects with you using community channels, such as Slack, Discord, or any other, you can share the link through DMs.

• Customer support software — You can also share the link on your customer support systems or tickets, like Zendesk, Hiver, or any others, to get the screen recording of the issue.

How to use the recording link (for end users)?

Here’s how customers can use the recording link to share issues

1

Open the link

As a user, paste the shared “Recording link” in your browser.

2

Enable microphone (optional) and start recording

From the pop-up window, enable your microphone if required. Hit the “Start recording” button to start.

3

Select what to record: Tab, Window, or Entire Screen

Select what to record and click “Share” to start the recording.

4

Stop recording and add issue details

Once you are good with your recording, hit the “Stop sharing” button at the top (or press the “Stop recording” button from the Recorder UI). Now, in the pop-up window, add details:

• Email* — Enter your email ID as a reporter. It’s a required field.

• Title — Bug title (e.g., login issue)

• Description — Describe the issue and specific details, if any.

5

Submit

Finally, hit the “Submit recording” button. A success message appears saying your bug report has been created and submitted.

You’re good to go.

How to access the submitted recording on BetterBugs?

You can access the submitted recording just like any other BetterBugs report. Log in to your BetterBugs dashboard. Open the project for which the recording has been submitted. You’ll find a newly created report listed/thumnailed along with the other reports in the project.

NOTE: In the thumbnail view, the report created with a “recording link” will have a “Recording Link” tag marked at the top. In the project dashboard, you can also filter the reporting link sessions by clicking Filters > Creation Source > Recording Link.

You can share the issue with others or with the integrated project management tools and issue trackers, just like any other bug report on BetterBugs.