Using recording links

Generate recording links using BetterBugs, share across various platforms, and get screen recordings of bugs from your users without any installation.

QUICK NOTE

You can generate two types of Recording Links with BetterBugs.io

• One time usage: You can generate a recording link that can only be used just once.

• Reusable ♻ : You can generate a recording link that can be used multiple times:

  • You can set number of times it can be used

  • Specify the expiry date for it.

How to Generate a Recording Link using BetterBugs.io: One-Time Usage

1

Click “Recording Links”

From your BetterBugs.io dashboard, click on “Recording Links” located just below your workspace name.

2

Create a New Recording Link

Click on the “+ New Link” green button on the right side.

3

Disable the Reusable Option

Disable the "Reusable" option to create link for single usage.

4

Add Details for the New Recording Link

Add the following details:

• Choose Project* -> Select a BetterBugs.io project (from the current workspace) to which the recording would be saved. It’s a required field.

• Name your recording link -> Add a name for the recording link (e.g., issue with the login, Payment issue, Customer issue, or any others)

5

Hit “Create Link”

Hit the “Create link” button. This creates a one-time usage recording link with the “Ready to Record” tag.

Okay! The single usage recording link is ready to share with others.

How to Generate a Recording Link using BetterBugs.io: Reusable ♻

1

Click “Recording Links”

From your BetterBugs.io dashboard, click on “Recording Links” located just below your workspace name.

2

Create a New Recording Link

Click on the “+ New Link” green button on the right side.

3

Enable the Reusable Option (Set by Default)

Enable the "Reusable" option.

4

Add Details for the New Recording Link

Add the following details:

• Choose Project* -> Select a BetterBugs.io project (from the current workspace) to which the recording would be saved. It’s a required field.

• Name your recording link -> Add a name for the recording link (e.g., issue with the login, Payment issue, Customer issue, or any others).

• Expiry Date -> Set an expiry date for the link.

• Number of times the link can be used -> Specify the number of times the link can be reused.

5

Hit “Create Link”

Hit the “Create link” button. This creates a new reusable recording link with the “Ready to Record” tag.

Okay! The reusable ♻ recording link is ready to share with your customers.

How to Share the Recording Link with Others?

You can share the copied link with others using:

• Email — You can send an email directly to the user with a personal note and message that also includes the “Recording Link” that you just created.

• Customer forums, chats, or contact forms — Share the link with the user on your customer forums, the integrated chat on your website, or contact forms.

• Community channels — If a customer connects with you using community channels, such as Slack, Discord, or any other, you can share the link through DMs.

• Customer support software — You can also share the link on your customer support systems or tickets, like Zendesk, Hiver, or any others, to get the screen recording of the issue.

How to Use the Recording Link (for customers and end users)?

Here’s how customers can use the recording link to share issues:

1

Open the Recording Link

As a customer, paste the shared “Recording link” in your browser.

2

Enable Microphone (optional) and Start Recording

From the pop-up window, enable your microphone if required. Hit the “Start recording” button to start.

3

Select What to Record: Tab, Window, or Entire Screen

Select what to record and click “Share” to start the recording.

4

Stop Recording

Once you are good with your recording, hit the “Stop sharing” button at the top (or press the “Stop recording” button from the Recorder UI).

5

Open the Recording Link Tab and Add Details

Open the Recording Link tab and add the following details:

• Email* — Enter your email ID as a reporter. It’s a required field.

• Title — Bug title (e.g., login issue)

• Description — Describe the issue and specific details, if any.

6

Submit

Finally, hit the “Submit recording” button. A success message appears saying your bug report has been created and submitted.

You’re good to go.

How to Access the Submitted Recording on BetterBugs.io?

You can access the submitted recording just like any other BetterBugs.io report.

In your BetterBugs.io workspace, open the project for which the recording has been submitted. You’ll find a newly created report listed/thumnailed along with the other reports in the project.

NOTE: In the thumbnail view, the report created with a “recording link” will have a “Recording Link” tag marked at the top. In the project dashboard, you can also filter the reporting link sessions by clicking Filters > Creation Source > Recording Link.

You can share the issue with others or with the integrated project management tools and issue trackers, just like any other bug report on BetterBugs.io.