Support Teams

BetterBugs improves support team efficiency with intuitive and easy bug reporting workflows for more effective customer ticket handling

BetterBugs has a user-friendly interface and a zero-learning curve. Software support teams can use it effortlessly enabling quick and efficient bug reporting without extensive training.

It automates the bug-reporting process with intuitive reporting processes, thus, capturing essential information from support tickets to create detailed reports. This saves time and ensures accuracy in conveying the details of reported issues.

1

Handle Tickets More Efficiently

Support team members can swiftly generate and share detailed bug reports with a few clicks, providing QA and developers with the necessary information to address and follow up on issues on a fast track. This translates to reduced ticket volume and faster issue resolution.

2

Capture Information without Missing Any Details

Capture screenshots, logs, and technical information with proper context in a structured manner. These comprehensive reports not only speed up issue resolution but also contribute to a better understanding of customer concerns.

3

Communicate with Zero-Hassles

BetterBugs serves as a bridge, ensuring that critical information is easily communicated. Support teams can provide QA teams with a clear understanding of the reported issues, leading to more accurate and effective fixes.