Support Teams

BetterBugs improves support team efficiency with intuitive and easy bug reporting workflows for more effective customer ticket handling.

BetterBugs has a user-friendly interface and a zero-learning curve. Software support teams can use it effortlessly enabling quick and efficient bug reporting without extensive training.

It automates the bug-reporting process with intuitive reporting processes, thus, capturing essential information from support tickets to create detailed reports. This saves time and ensures accuracy in conveying the details of reported issues.

1

Handle tickets more efficiently

Support team members can swiftly generate and share detailed bug reports with a few clicks, providing QA and developers with the necessary information to address and follow up on issues on a fast track. This translates to reduced ticket volume and faster issue resolution.

2

Capture information without missing any details

Capture screenshots, logs, and technical information with proper context in a structured manner. These comprehensive reports not only speed up issue resolution but also contribute to a better understanding of customer concerns.

3

Recording links for customer support activities

Create one-time or reusable Recording Links instantly from the BetterBugs.io dashboard and share with your customers. Users can paste the link in their browser and record their screen to capture bugs or issues that they’re facing. Users don’t have to download or install anything to use recording links, and it works on all desktop browsers! They can just paste the recording link in their browser, record the screen on which they are facing issues, submit, and voilà! It’s perfect for you to get the complete screen recording, context, and technical details of issues directly from end users. You can use the report for debugging purposes.

4

Feedback widget for web apps

With just a few code snippets, you can add a feedback widget to your web apps; perfect for getting technical bug reports directly from end users. No installations or downloads are required by the end users. Plus, you can tweak it to use for your internal team too!

5

Communicate with zero-hassles

BetterBugs serves as a bridge, ensuring that critical information is easily communicated. Support teams can provide QA teams with a clear understanding of the reported issues, leading to more accurate and effective fixes.