Jira

Create bug reports to share as Jira issues to your projects.

BetterBugs integration with Jira

You can raise Jira tickets for all your issues directly from your browser. Include comprehensive details in a unified bug report, alongside Jira-specific information.

Authorizing BetterBugs for Jira enables BetterBugs to fetch the configured Jira template for you to add details like Project, Issue Type, Assignee, etc. Fill in the details and create Jira tickets right away, complete with a link to access the full bug report.

How to Integrate BetterBugs Project with Jira: Step-by-Step

How to Integrate BetterBugs Project with Jira: Video Demo

Here, we've covered the steps to integrate a single BetterBugs project (within your BetterBugs Workspace) with Jira. You can also integrate the complete BetterBugs Workspace in one go (that includes all the projects within your Workspace) to Jira or any other project tool. Check out the steps for Workspace Integration.

1

Open Workspace Settings > Integrations

Click on BetterBugs Workspace name at the top left side of app screen. Now, click the gear icon to open Workspace Settings > Integrations.

2

Search Jira

In the Integrations tab, search for Jira and click to open the Jira card.

3

Turn off workspace-wide integration

Toggle off the "All Projects" option and hit "Continue". You should see the "Manage per project" option now.

By default, its turned on for workspace level integration. For project-wise integration, you need to disable "All Projects".

4

Select a BetterBugs project to integrate and hit "Connect"

Select a project from the projects name list (that's within your Workspace). From the "Actions" column, hit "Connect" for that project.

5

Authorize BetterBugs.io for Jira

Hit “Accept” to authorize BetterBugs.io for your Jira account.

IMPORTANT NOTE

If you're on a free plan, Steps 6 and 7 are NOT REQUIRED. You can just SKIP to "How to Create Bug Report on Jira using BetterBugs" section on this page.

FOR PAID PLANS (Teams and Enterprise)

Steps 6 and 7 enables you to explicitly choose between:

• Manual Ticket Creation (Default): This means for sharing a bug report to Linear, you'd need to manually populate fields for your Jira project (Site URL, Project, Issue Type, and others). Its a FREE FEATURE.

• Automatic Ticket Creation: This means for sharing a bug report to Linear, you can configure BetterBugs to auto-populate fields for your Jira project (Site URL, Project, Issue Type, and others). Its a PAID FEATURE.

6

Optional: Choose your preferred method for creating tickets: Manually or Automatically

From the "Forward Bug Reports" dropdown, select your preferred method for creating tickets in your project tool:

• Manually: Enables you to create tickets manually. Here, we've selected the manual method to showcase project integration steps.

• Automatically: Enables you to create tickets with automation.

7

Optional: Select "Manually" and Connect

Finally, select "Manually" from the "Forward Bug Reports" dropdown and hit "Connect".

Okay! You're good to go with the Project level integration for Jira. Now, you can create detailed reports and share them as Jira tickets directly from your browser with a few clicks.

How to Create Bug Report on Jira using BetterBugs

How to Create Bug Report on Jira using BetterBugs: Video Demo

1

Capture the Bug and Add Bug Details

Use the BetterBugs extension to capture the bug and add details for it. You can add the details (Title + Quick Summary + Steps to Reproduce) manually in the description area manually or automatically with the "AI" toggle.

2

Select BetterBugs Workspace and Project Integrated with Jira

From the two dropdowns above the description area, select:

• BetterBugs Workspace

• BetterBugs Project (that you integrated with Jira)

3

Click "+ Send to your PM Tool" Dropdown and Select Jira Issue

Open "+ Send to your PM Tool" dropdown and select "Jira Issue".

4

Populate Ticket Details for Jira and Hit "Next"

Populate Jira Fields for the report: Site URL, Project, Issue Type, and others and click "Next".

5

Create Session

From the top right, click "Create Session".

There you go!

A new tab with the Jira ticket opens up posting the task to the Jira project packed with all the bug details and a link to the complete bug report with developer tools info.

• Use the report link in your Jira ticket to access the complete report on BetterBugs.

• You can also access the Jira ticket from the BetterBugs report from the "Comments & Activities" tab located below the bug description area.

How to Send Existing BetterBugs Report to Jira

How to Send Existing BetterBugs Report to Jira: Video Demo

1

Open a Bug Report

Login to BetterBugs and open a project report to share on Jira.

2

Click "+ Send to your PM Tool" Dropdown and Select Jira Issue

From the top-right of the report screen, open "+ Send to your PM Tool" dropdown and select "Jira Issue".

3

Populate Ticket Details for Jira and Click "Create Task"

Populate Jira Fields for the report: Site URL, Project, Issue Type, and others and click "Create Task".

Okay! You're all set. This instantly should create Jira ticket with the BetterBugs bug report.

How to Disconnect BetterBugs Project from Jira

How to Disconnect BetterBugs Project from Jira: Video Demo

1

Open Project Settings

Use the Gear Icon beside the BetterBugs Project Name to open Project Settings.

2

Go to Workspace Settings > Integrations

Navigate to Workspace Settings > Integrations

3

Search Jira

In the Integrations tab, search for Jira and click to open the Jira card.

4

Select BetterBugs project to disconnect and click (⋮) under "Actions"

In the Jira card, select the BetterBugs project (from the Project list) to disconnect. For the project, click vertical dots (⋮) under the Actions column.

5

Disconnect and Confirm Action

To confirm action, click "Disconnect" and "Continue".

This instantly disconnects Jira from the selected BetterBugs project.